Online booking

Mediyn’s online booking feature gives therapists and clinics a public booking page at book.mediyn.com where patients can self-schedule sessions, choose from real-time availability, and complete payment — all without manual steps from clinic staff. Clinic admins and solo therapists on the Premium plan configure and manage every aspect of the booking experience directly from Settings → Booking. Confirmed bookings automatically trigger calendar invites, patient portal access, and therapist assignment.

Plans and access

Online booking is available to solo therapists on the Premium plan. The Booking section appears in the sidebar and the configuration page loads when the plan is active.
Therapists on Starter or Professional plans who visit Booking settings will see an upgrade prompt explaining how to unlock the feature.
Clinic admins can access and configure the public booking page from Settings → Booking.

Setting up your booking page

From Settings → Booking you can enable or disable online booking, set your public booking link slug, configure scheduling rules (lead times, buffer time between appointments, approval requirements), control payment collection at booking, and choose which session types are available to new patients.
The booking status badge displays three clear states — Live, Needs slug, and Disabled — so it is always clear whether your public booking page is reachable.
The Preview and Copy URL actions are disabled until a valid booking slug is saved, preventing broken links from being shared.
When no custom session-type allow-list has been configured, the settings page correctly shows that all session types are available.
Changes take effect on your booking page immediately after saving.

Therapist profiles and availability

Therapists and clinic admins can manage their public booking profile from the Team Settings page. Fields include a public bio, profile photo, booking page URL, and an option to stop accepting new patients.
When the Accepts New Patients toggle is turned off, the therapist no longer appears on the clinic’s public booking page.
When a clinic admin updates the “Accept New Patients” setting in booking configuration, all therapist profiles visible on the public booking page reflect that change immediately, with no delay.
After updating your availability, you can click Preview booking page directly from the availability settings screen to see exactly what patients will see — no need to log out. If your booking profile is not yet set up, you will be guided to complete that step first.

The patient booking experience

Patients can browse real therapist profiles, view live availability, and complete a full booking through the Mediyn booking portal.
Clinics control whether bookings are confirmed automatically or held for therapist approval.
Patients receive a calendar invite and a magic link to access their patient portal after their booking is confirmed. Confirmation pages include a working calendar download link tied to the actual appointment.
When a new patient books online, they are automatically assigned to the therapist they selected. The therapist sees the new patient in their patient list right away, without any manual assignment step.

Returning patients and saved details

Returning patients can sign in on the booking page using a magic link sent to their email.
Once signed in, name, email, and phone are filled in automatically.
Patients with a saved payment method can complete bookings and package purchases without re-entering card details.
If an active session package is on file, it can be selected at checkout without re-entering any details.

Session packages

Clinic admins can create, edit, and delete session package templates from the Booking Settings page.
Packages define pre-paid bundles — for example, a 10-session bundle at a fixed price — that appear as purchase options on the public booking page.
Each package can optionally be linked to a specific session type, or made available for any session type.
Patients can purchase a package using a new card or a saved card on file.

Payment collection

Clinics that have completed Stripe payment onboarding can collect full or partial payment at the time of booking. Payment details are correctly routed to the clinic’s Stripe account.
Clinics that have not yet completed Stripe onboarding are unaffected and will not see payment capture options.
When a booking request is declined, or a booking is cancelled before it is confirmed, any payment already collected is automatically refunded. Patients receive an email confirmation of the refund; funds typically appear within 5–10 business days depending on the card issuer. No manual action is required from clinic staff.

Managing booking requests

Clinic admins can review, confirm, or decline incoming booking requests directly from the Schedule section.
Confirming a request allows an optional session type and intake packet to be attached. Declining requires a reason.
The sidebar shows a live count of pending requests so nothing is missed.
Therapists can also review and act on incoming booking requests from the iOS app. Each request shows the patient name, requested date and time, and session type, with options to confirm, decline, or cancel.

Watson AI voice-agent bookings

Clinics using the Watson AI voice-agent integration can receive bookings initiated from phone calls.
When Watson books a patient, the patient automatically receives a secure payment link by email to confirm and pay for their appointment at their convenience.
Once payment is completed, the appointment is confirmed and the patient receives access to their session details — no manual steps are required from clinic staff.

Page design

The booking page uses a sage and off-white color scheme applied consistently across all sections and illustrations.
Informational cards and booking-flow illustrations use a unified warm color palette, and the layout follows a clean alternating-section pattern for easier reading.