Feature pages — positioning and capabilities as published on mediyn.com

Features Overview

Site path: /features

Mediyn positions itself as an all-in-one therapy practice platform that consolidates AI clinical documentation, client engagement tools, and practice operations into a single platform with one login. The page claims every feature connects to the next in a continuous loop — documentation informs worksheets, assessments shape decisions, and client engagement flows back to the clinician before the next appointment.

Capabilities:

AI documentation: records sessions, transcribes, summarizes, and de-identifies content; produces clinical summaries in SOAP, DAP, and BIRP formats
On-device PHI redaction performed before notes leave the device
Key insight extraction with red-flag surfacing
Immutable audit trail on every edit and approval
Smart worksheets: AI analyzes the session and the client’s assessment history, recommends a template, and generates a personalized, de-identified draft
Worksheet catalog spans CBT, DBT, EMDR, and ACT modalities; described as “100+ AI-matched worksheet templates”
Completed worksheets are returned directly into the client record
Clinical assessments: PHQ-9, GAD-7, and 23 validated clinical instruments (the body text also references “21 clinical instruments” in the prose introduction but the feature bullet list states “23 validated clinical instruments”)
Auto-scoring with severity labels
Trend tracking across sessions
Configurable severity alerts
Clinical Intelligence (“Willow”): conversational, read-only AI that answers questions about a client’s progress, the clinician’s day, or revenue, grounded in live practice data
Scheduling: availability templates, conflict detection, recurring sessions, and a daily queue dashboard
Billing and payments: Stripe-powered invoicing, CMS-1500 superbills, session packages, and automatic no-show fees
Online booking: public booking pages with real-time availability, payment collection, and auto-send intake forms
Telehealth: browser-based HIPAA video with built-in recording; sessions feed directly into AI documentation
Client intake and e-sign: auto-sent intake packets, digital consent with audit trail, insurance card OCR, and Good Faith Estimates
Client portal (referenced as a feature area under “Client Experience”)
Secure messaging (referenced as a feature area under “Client Experience”)
FHIR-based API integration with existing EHRs
HIPAA compliant with BAA included on every plan
De-identification engine
PHI masking (role-based)
MFA via TOTP and SMS
Trusted device management
Malware scanning
256-bit AES encryption (in transit, at rest, and on device)
SOC 2 compliant (badge displayed)
7-day free trial with full access, cancel anytime

AI Documentation

Site path: /features/ai-documentation

Mediyn’s AI documentation feature positions itself as an end-to-end clinical note workflow: the clinician records a session, PHI is stripped on-device by default, and AI generates a completed note for clinician review and approval in 2–3 minutes. Every edit is versioned and every approval is audited.

Capabilities:

PHI is stripped on the clinician’s device by default before any AI processing occurs
Session audio is recorded and transcribed
AI generates clinical summaries (formats listed in structured data: SOAP, DAP, BIRP)
AI generates key insights from session content
AI detects red flags within session content
Clinician reviews and approves the AI-generated draft; drafts are labeled as AI-generated until approved
Every edit to a note is versioned (immutable version history)
Every approval action is recorded in an audit trail
Configurable de-identification policies
Recording consent is tracked
Processing job retry is supported
Upon session approval, AI recommends a personalized therapeutic worksheet based on session content (closed-loop worksheet recommendations)
Session insights inform assessment interpretation; PHQ-9 and GAD-7 trends update automatically after session approval
Worksheets and assessments are delivered to the client portal instantly after session approval
Platform runs on Web and iOS (per structured data)
HIPAA Compliant (badge displayed)
256-bit AES Encryption (badge displayed)
SOC 2 Compliant (badge displayed)

Supporting statistics cited on the page:

1 in 3 psychologists report burnout (APA, 2024)
35% of clinician time goes to documentation
1 in 5 therapists report 10–14 hours of admin per week

Clinical Assessments

Site path: /features/assessments

Mediyn positions its assessments feature as measurement-based care built directly into the platform, requiring no separate outcomes subscription. Clients complete instruments on their phone, Mediyn scores them automatically on submission, and results are tracked over time at both the individual client and caseload level.

Capabilities:

Includes 23 validated instruments out of the box, covering depression (PHQ-9), anxiety (GAD-7), PTSD (PCL-5), somatic symptoms (PHQ-15), alcohol use (AUDIT), and 18 additional validated instruments
Instruments are assigned to the client portal in one tap; no custom forms or scoring keys to build or maintain
Instruments are scored automatically the moment the client submits; no manual tallying or transcription required
Scoring produces a numeric score and a severity band (minimal, mild, moderate, severe), with results delivered to the clinician’s dashboard on submit
Recurring assignment schedules can be set on any cadence (e.g., GAD-7 every two weeks); Mediyn sends the instrument automatically and delivers portal reminders without requiring manual re-sending
Per-client progress trends plot each instrument’s scores over time (example shown: PHQ-9 falling from 18 to 7 over 12 weeks)
Trends roll up into caseload-level outcomes, making the whole caseload’s progress visible at a glance
Evidence from trends can be shared with clients and payers
AI reads the session and the client’s history and recommends the instrument that fits, including surfacing gaps in baseline measurement (example: trauma surfaced in session but no PCL-5 baseline on file); clinician can assign or dismiss in one tap
Every new client is automatically assigned a C-SSRS suicide-risk screening at intake
Severity alert rules can be configured (e.g., PHQ-9 climbing into severe range, or a positive response on the self-harm item); Mediyn flags the result the moment the client submits
The assessments feature is included on every plan with no separate outcomes subscription required

Billing & Payments

Site path: /features/billing

Mediyn positions its billing feature as a complete revenue stack for therapists — not just a payments tool — where insurance claims, invoices, superbills, late-cancel fees, and Stripe payouts all flow automatically from the signed clinical note. The page argues that disconnected billing tools cause revenue leakage and that Mediyn eliminates that by starting every billing artifact from the session record.

Capabilities:

Insurance claims submitted automatically from the signed note; Mediyn extracts CPT/ICD-10 codes, generates an 837P claim, and submits it through an EDI clearinghouse to 5,000+ payers
ERA (835) auto-posting to the client ledger — no manual reconciliation
Real-time eligibility checks (270/271)
Claim status tracking (276/277)
Paper CMS-1500 fallback available
Client-facing superbills for out-of-network clients who self-submit
Invoices auto-populated from session data (client info, date, session type, rate, CPT code); created in draft, ready to review and send
Invoice lifecycle: Draft → Sent → Paid, with automatic receipt generation
Client pays online through the portal using a saved card
PDF invoice download available for insurance reimbursement
Saved card auto-charged on session approval
Manual invoice option available when preferred
Automatic retry on failed payments
Stripe Connect direct deposits to the therapist’s bank account
Session packages: sell prepaid bundles (example given: 10 sessions for $1,200); clients purchase through booking; Mediyn tracks and decrements remaining sessions automatically; full or partial refunds supported
Late-cancel and no-show fees applied automatically per the practice’s cancellation policy; invoice generated and sent; configurable per session type; connected to scheduling rules
Unpaid balance protection: Mediyn blocks new session booking until the balance is cleared; client sees the amount due and can pay before booking; admin override available
Good Faith Estimates (GFEs) generated from treatment plan data; required by the No Surprises Act for self-pay clients before or within one business day of scheduling; delivered digitally through the portal; client acknowledgment tracked with timestamps; void and regenerate on plan changes; full compliance audit trail preserved; auto-included in self-pay intake packets
For multi-therapist clinics: Stripe Connect handles provider payouts automatically; each therapist onboards via guided Stripe Express onboarding described as taking 2 minutes; when a client pays, the platform deducts the clinic fee and deposits the remainder directly into the provider’s bank account; provider payout history and dashboard provided
Billing automation controlled by three toggles; invoices, payments, and superbills happen automatically when a session is approved
Rates and CPT codes configured per session type
Cancellation fees set per policy
Clients can generate their own account statements
Session types carry rates and CPT codes into every invoice and superbill (integration with Scheduling)
Approved notes feed diagnosis codes into superbills automatically (integration with AI Documentation)
Clients pay invoices, download superbills, and manage payment methods through the Client Portal
CPT codes, diagnoses, and insurance information drawn from the clinical record; nothing re-keyed
HIPAA Compliant, 256-bit AES Encryption, and SOC 2 Compliant badges displayed

Online Booking

Site path: /features/booking

Every practice gets a branded booking page at book.mediyn.com with real-time availability. Clients pick a slot, pay, and complete intake — Mediyn confirms the session, syncs the calendar, and enforces the cancellation policy automatically. The page is described as a front desk that is open 24/7.

Capabilities:

Every practice gets a branded booking page at book.mediyn.com — a clinic team page plus an individual sub-page per therapist
Each therapist sub-page displays credentials, session types, rates, and cancellation policy upfront
Real-time availability drawn from scheduling templates; timezone-aware and conflict-checked so double-booking cannot occur
Clients book with only a name and email — no account or password required; a magic link is issued afterward to manage the appointment
Session fee is collected at booking via Stripe; card is stored on file for future charges
Prepaid session packages are supported at booking
Apple Pay and saved cards (e.g., Visa) are accepted at checkout
Card data never touches the practice; PCI-compliant handling stated
Cancellation windows and late-cancel/no-show fees are enforced automatically; fees charge the card on file through Stripe with no manual follow-up required
Two booking confirmation modes configurable per therapist: auto-confirm (instant confirmation, calendar invite sent, intake delivered, no therapist action required) or approval queue (request lands in pending queue; therapist can confirm, decline, or suggest a new time; client is notified automatically; unreviewed requests expire on their own)
New clients automatically receive an intake form, consent to treat, and a Good Faith Estimate the moment they book
Confirmed sessions sync to the therapist’s calendar and run through conflict detection
Recurring appointments (weekly, biweekly, or custom cadence) can be set by the client at booking; the full series is created in one step, conflict-checked; individual sessions can be paused, moved, or cancelled; prepaid packages draw down automatically
Passwordless client portal access is activated automatically upon booking confirmation
Session reminders are queued automatically (24-hour and 1-hour reminders listed in structured data)
Each booking triggers: calendar update, intake/consent/GFE delivery, portal access activation, payment collection, and reminder scheduling — all without therapist action
Buffer time between sessions and advance-booking limits are configurable
Each therapist can override any booking setting individually
Online booking is included on every plan (Starter through Plus)
A signed HIPAA BAA is included on every plan at no extra cost
A 7-day free trial is available to try the full booking flow
Compliance badges claimed: HIPAA, SOC 2 Type II, 256-bit AES encryption, Signed BAA
Data is encrypted in transit and at rest
Statistics cited on the page: 67% of clients prefer providers with self-scheduling over phone-only practices; 40% of bookings happen outside 9–5; 26% of new-client inquiries never convert because nobody picked up

Insurance Billing Feature Page

Site path: /features/insurance-billing

Mediyn positions its insurance billing as a complete, end-to-end workflow that handles claim submission, ERA posting, eligibility checks, and claim status tracking — all included on every plan, with no per-claim fees and no need to log into payer portals.

Capabilities:

Handles claim submission, ERA posting, eligibility checks, and claim status as integrated functions of the platform
Auto-generates 837P claims from signed clinical notes, extracting CPT and ICD-10 codes from documentation
Runs a pre-submission scrub on claims to catch missing modifiers, stale eligibility, and code mismatches before submission
Routes 837P claims through an EDI clearinghouse to the payer
Supports both batch and single-claim submission
Auto-applies 835 Electronic Remittance Advice (ERA) payments, write-offs, and client responsibility to the client ledger with no manual matching
Categorizes adjustments and write-offs automatically
Surfaces client responsibility with a one-click invoice after ERA posting
Runs 270/271 eligibility checks automatically at booking and on demand
Surfaces copay, deductible, coverage status, and out-of-pocket progress before the session starts
Supports on-demand re-checks for stale insurance information
Generates CMS-1500 superbills for out-of-network clients, auto-populated with CPT codes, ICD-10 codes, modifiers, and provider NPI from the signed note
Telehealth superbills include POS 10 and the -95 modifier
Clients can self-download superbills from the portal
Runs 276/277 claim-status checks in the background and surfaces real-time claim status (queued, submitted, adjudicating, paid) in the dashboard without requiring payer portal logins
Translates denial reason codes to plain language
Supports one-click resubmission of denied claims
Prints and mails CMS-1500 forms for payers that require paper claims
Submits to 5,000+ payers through an EDI clearinghouse, including major commercial carriers, Medicare, Medicaid, and most state and regional plans
Provides in-app guided payer pre-enrollment, tracking enrollment status for payers that require it (Medicare, Medicaid, some BCBS regionals)
Covers clearinghouse cost on every plan; pass-through fees charged by specific payers appear on the invoice with no markup
Electronic claims typically adjudicate in 7–14 days after auto-submission, with payment via EFT or check; 835 ERA auto-posts to the client ledger when the payer issues it
Electronic claim submission (837P), ERA auto-posting (835), eligibility checks (270/271), and claim status tracking (276/277) are included on every plan, not gated to a premium tier
Migration support (clients, payers, and claim history) is included free for practices switching from SimplePractice or TherapyNotes
Infrastructure is described as HIPAA-compliant, SOC 2 Type II certified, and using 256-bit AES encryption
Claims workflow integrates with AI documentation, scheduling, and client portal features on the same platform

Client Portal

Site path: /features/patient-portal

The page positions the client portal as a single passwordless destination where clients access their entire experience — worksheets, assessments, intake, messages, invoices, and booking — from their phone, with no app store download and no password management required. The portal is described as included on every plan and operating inside the same HIPAA boundary as the rest of the platform.

Capabilities:

Clients access worksheets, assessments, intake, messages, invoices, and booking from a single portal
Portal is accessible on a client’s phone with no app store download required
Magic-link login: one tap from email, no password required
Biometric sign-in (Face ID or fingerprint) on returning trusted devices
Clients can manage and revoke their own trusted devices
No passwords to reset or support
Between-session worksheets are delivered as interactive, mobile-first forms (not PDFs)
Clients can save worksheet progress and resume later
Clients receive a push notification when a worksheet is assigned
Worksheet responses are linked back to the originating session and available for clinician review
23 validated instruments are available in the portal
Assessments auto-score with a severity band the moment the client submits
Clients can view their own assessment history
Recurring assessment schedules run without manual reminders
PHQ-9 and GAD-7 are among the available instruments
Intake packets (demographics, insurance, clinical history, consents) are delivered to the portal when a client books
Consents are e-signed with an audit trail
Insurance card capture is built into intake
Good Faith Estimates are included automatically for self-pay clients
Intake is completed and the chart is populated before the first session
Secure 1:1 encrypted, in-record messaging between client and clinician
Messaging supports document attachments and read receipts
Clinician’s personal phone number is not exposed to clients
Message notifications respect quiet hours
Every message is stored in the client’s chart
Clients can view their balance and pay in one tap
Payment methods supported: Apple Pay, Google Pay, and card
Clients can rebook their next session against real-time availability
Pay and rebook actions require no phone call or email thread
Portal is included on every plan
No third-party app holds client data
Everything in the portal operates inside the platform’s HIPAA boundary

Scheduling & Calendar Feature Page

Site path: /features/scheduling

Mediyn positions its scheduling feature as a self-managing calendar for therapists — one that handles conflict detection, recurring appointments, automated reminders, and calendar sync so clinicians can focus on care rather than administrative coordination. The schedule is described as the central backbone of the platform, with session state driving downstream documentation, billing, and policy enforcement automatically.

Capabilities:

Set weekly availability once as a recurring template per therapist; the template repeats automatically
Add exception dates for vacations and time off
Buffer time between sessions is enforced automatically
Conflict detection runs on every booking and reschedule — overlapping sessions are blocked, clashes with in-progress sessions are caught, and the next valid slot is suggested
Double-booking of a therapist or a client is prevented
Recurring appointments can be set as weekly, biweekly, or a custom pattern; the entire series is generated ahead of time and conflict-checked
Individual sessions in a recurring series can be paused, rescheduled, or cancelled without affecting the rest of the series; the entire series can also be cancelled
Automated reminders sent 24 hours before (SMS and email) and 1 hour before (SMS) each session, with no manual action required
Two-way calendar sync with Google Calendar and Outlook
Subscribable ICS feed for Apple Calendar
Daily queue dashboard organizes the day into four buckets: scheduled, in progress, needs review, and done
Session lifecycle moves through five defined states plus cancel and no-show; transitions only move forward — an approved session cannot silently revert
Auto-advance through states where safe; manual approval required where control is needed (e.g., approving documentation)
Every session state change is logged
Session types are built from a single catalog covering names, durations, rates, and CPT codes; billing configuration from session types carries directly into invoices and superbills
Individual, group, and telehealth session types are supported
Cancellation policies are configurable with a notice period, late-cancellation fees, and no-show fees; policies can be assigned per session type or set as a clinic-wide default
When a client cancels inside the notice window or no-shows, the fee triggers and an invoice generates automatically via Stripe — no manual follow-up required
Telehealth links generate automatically from scheduled appointments
Sessions connect forward: sessions become notes, and notes become invoices
Scheduling is included on every Mediyn plan, with reminders, conflict detection, and recurring sessions
A 7-day free trial is available to set up availability

Telehealth

Site path: /features/telehealth

Mediyn positions its telehealth offering as a fully integrated, HIPAA-compliant video therapy experience built into the same platform that handles scheduling, AI documentation, billing, and the client portal. The session ends and the clinical note is already drafted — transcribed, de-identified on-device, and ready for approval. No Zoom, no separate billing, no app to download.

Capabilities:

Browser-based video therapy — works on Chrome, Safari, Edge, and Firefox across desktop, tablet, and phone; no app download or plugin required
Clients join via a secure browser link on any device without creating an account or password
Pre-session connection quality check tests camera, microphone, and bandwidth before the session begins
Client waiting room holds the client until the therapist admits them, preventing interruptions
HD video described as end-to-end encrypted from the first frame
Encryption uses AES-256 at rest and TLS 1.3 in transit
One-click session recording with per-session recording consent: client sees a plain-language consent prompt before recording starts, and acknowledgment is captured and stored in a per-session audit trail
On-device PHI redaction: audio is stripped of PHI before anything is uploaded to the cloud
AI-generated clinical note drafted within minutes of the call ending, ready for therapist approval
The telehealth session feeds the same AI documentation pipeline as an in-person visit
Screen sharing available during sessions to review assessment score trends and assign worksheets
Superbills generated automatically with telehealth CPT codes, the appropriate modifier (Modifier 95), and place-of-service (POS 10) — no manual edits required; CMS-1500 format stated
Telehealth integrates with the same scheduling queue and daily scheduling engine used for in-person visits
Post-session handoff to the client portal (e.g., assigned worksheets appear in the portal)
A single signed BAA covers video, notes, billing, and the client portal — not separate vendor agreements
Video is included in every plan, not a separate add-on; Starter plan includes 30 telehealth sessions per month; Professional and above are unlimited
The page claims 78% of therapists offer telehealth but most use disconnected tools
The page claims remote sessions take 2–3× longer to document than in-person when tools are not connected
The page claims a standalone telehealth add-on typically costs $360/year on top of an EHR
Compliance badges stated: HIPAA, SOC 2 Type II, 256-bit AES, TLS 1.3, Signed BAA

Smart Worksheets

Site path: /features/worksheets

Mediyn’s worksheets feature is positioned as a clinical content engine that generates personalized, de-identified therapeutic worksheets from session notes and client assessment data — not a static template library. The workflow spans five steps from AI template recommendation through client assignment and response review.

Capabilities:

AI analyzes clinical notes — themes, presenting concerns, therapeutic modality, and complexity — after documentation to generate worksheet recommendations
AI cross-references the client’s recent assessment data when generating recommendations
Recommendations are presented as a ranked list, each with a confidence score and rationale tags explaining why the template was selected
Clinician can select a template or accept the top recommendation
AI generates a personalized worksheet draft using session-specific language and context, incorporating assessment context without exposing raw scores
Draft uses clinically appropriate tone and depth matched to the client’s presentation
Full edit control on every field of the generated draft
De-identification engine scans every draft for potential identifiers and flags warnings automatically
Warning acknowledgement by the therapist is required before rendering can proceed
Worksheets with unacknowledged warnings cannot be approved
Renders worksheet as a print-ready, de-identified PDF
A de-identification report is attached to every rendered PDF showing what was scanned, flagged, and the confidence level
Approval locks the worksheet as an immutable artifact with version history
A replace flow allows generation of a new version after approval while preserving the original record
Approved worksheets are delivered to the client through the Mediyn app instantly via the client portal
Optional due dates can be set on assigned worksheets, with push notifications
Client completes the worksheet on their device and submits; therapist can view client responses alongside the original content before the next session
Template catalog covers clinical domains including: depression, anxiety, trauma, substance use, ADHD, OCD, bipolar, suicide risk, functional impairment, pediatric, and more
Template catalog covers therapeutic modalities including: CBT, DBT, EMDR, ACT, psychoeducation, behavioral activation, mindfulness, and others
Templates are available at low, medium, and high complexity levels to match client readiness and session focus
Templates can be browsed and filtered by domain, modality, complexity, or keyword; any template can be previewed before use
Clinic admins can create, edit, delete, and import templates to build worksheets reflecting the clinic’s therapeutic framework
Templates follow a lifecycle of Draft → Published → Retired with full version control and team visibility
Templates are described as designed by clinical professionals and continuously refined based on utilization data and therapist feedback
Elevated depression scores (e.g., from PHQ-9) trigger behavioral activation worksheet recommendations
High anxiety scores (e.g., from GAD-7) trigger cognitive restructuring exercise recommendations
Assessment trends inform worksheet complexity selection
Client never sees raw scores — findings are expressed in clinically appropriate language
23 validated assessment instruments feed data into the worksheet engine (referenced as “PHQ-9, GAD-7, and 23 validated instruments”)
Worksheet feature integrates with AI Documentation, Clinical Assessments, and the Client Portal as a single clinical workflow
Platform operates on Web and iOS
Badges displayed for HIPAA Compliant, 256-bit AES Encryption, and SOC 2 Compliant