Feature pages — positioning and capabilities as published on mediyn.com

Features Overview

Site path: /features

Mediyn presents itself as an all-in-one therapy practice platform that consolidates AI clinical documentation, worksheets, assessments, scheduling, billing, booking, telehealth, patient portal, and secure messaging into a single login. The platform positions its differentiator as a closed-loop system where each feature feeds the next: session documentation informs worksheet generation, assessment data shapes clinical decisions, and patient engagement flows back to the clinician before the next appointment.

Capabilities:

AI transcription, summarization, and de-identification of session recordings
Clinical note formats supported: SOAP, DAP, BIRP
On-device PHI redaction (processing occurs on-device before any upload)
Key insight extraction with red-flag surfacing
Immutable audit trail with versioned edits and approval records
AI-powered worksheet template recommendations based on session content and patient assessment history
Personalized worksheet content generated from session data
Worksheet catalog covering CBT, DBT, EMDR, and ACT modalities
Worksheets de-identified before delivery to the patient
21 validated clinical instruments, including PHQ-9 and GAD-7
Auto-scoring of assessments with severity labels
Trend tracking across sessions
Configurable severity alerts
Assessment data feeds worksheet recommendations
Scheduling with availability templates, conflict detection, recurring sessions, and a daily queue dashboard
Stripe-powered invoicing
CMS-1500 superbill generation
Session packages
Automatic no-show fees
Public online booking pages with real-time availability, payment collection, and auto-send intake forms
Browser-based HIPAA video telehealth with built-in recording
Telehealth sessions feed directly into AI documentation
Patient portal
Secure messaging
HIPAA compliance with BAA included on every plan
De-identification engine
PHI masking with role-based access control
MFA via TOTP and SMS
Trusted device management
Malware scanning
Encryption in transit, at rest, and on device
FHIR-based API integrations with external EHR systems
7-day free trial with full access; credit card required; cancel anytime
30-day money-back guarantee

AI Documentation

Site path: /features/ai-documentation

Mediyn’s AI documentation feature promises to handle clinical note-writing from session recording through to clinician approval, with PHI stripped on the user’s device before any AI processing occurs. The workflow is described as completing in 2–3 minutes of clinician review time, with every edit versioned and every approval audited.

Capabilities:

Records the therapy session and strips PHI on the user’s device before processing
Generates clinical summaries, key insights, and red flags before the patient leaves
Produces notes in SOAP, DAP, and BIRP formats
Detects red flags within session content
Provides draft labeling and requires explicit clinician approval (AI transparency)
Maintains an immutable version history and audit trail of all edits and approvals
Supports configurable de-identification policies
Tracks recording consent
Includes processing job retry capability
After a session is approved, automatically recommends a personalized therapeutic worksheet based on session content
After a session is approved, updates PHQ-9 and GAD-7 assessment trends automatically from session insights
After a session is approved, delivers worksheets and assessments to the patient instantly via the patient portal

Context statistics cited on the page:

Therapists spend 4–6 hours per week on documentation
1 in 4 therapists are considering leaving the profession
35% of therapist time is spent on admin
Average notes are finished at 9 PM

Compliance badges displayed: HIPAA Compliant, GDPR Compliant, 256-bit AES Encryption, SOC 2 Compliant

Clinical Assessments Feature Page

Site path: /features/assessments

Mediyn’s assessments page positions the platform as a tool that eliminates manual scoring and passive data collection: assessments are assigned digitally, scored automatically on submission, tracked across sessions to surface trend direction, and connected to configurable severity alerts. Assessment data is described as actively shaping downstream clinical decisions rather than sitting in a chart.

Capabilities:

Includes 21 validated clinical instruments
Instruments available: PHQ-9 (Depression, 9 items), GAD-7 (Generalized Anxiety, 7 items), PCL-5 (Trauma/PTSD, 20 items), AUDIT (Substance Use, 10 items), ASRS (ADHD, 6–18 items), Y-BOCS (OCD, 10 items), MDQ (Bipolar, 15 items), C-SSRS (Suicide Risk, structured), SDS (Functional Impairment, 3 items), PSC (Pediatric, 17–35 items)
Assessments are assigned digitally to patients from the therapist’s dashboard
Assignments can be one-time or recurring on any interval (weekly, biweekly, monthly, or custom)
Therapist can add notes to an assessment assignment for clinical context
Patients complete assessments in the Mediyn app at their own pace
Assessment progress saves automatically during patient completion
Score appears on the therapist’s dashboard instantly upon patient submission
On submission, Mediyn automatically calculates the total score, maps it to a severity label, and computes subscale breakdowns
Dashboard updates immediately with scoring results
Every completed assessment adds a data point; the platform tracks trend direction labeled as improving, worsening, or stable
Visual trend charts with severity bands are provided
Configurable alert rules can be created per instrument with a user-defined score threshold and per-clinician notification routing (e.g., “Alert me if PHQ-9 reaches 15,” “Flag any C-SSRS with ideation”)
Alert rules are checked on every new submission
After each session, the AI suggests assessments with confidence scores; the clinician can accept or dismiss suggestions and the system learns from those decisions
Worsening PHQ-9 scores trigger behavioral activation worksheet recommendations; rising GAD-7 scores suggest cognitive restructuring worksheets
Patients never see raw scores; worksheet recommendations use clinically appropriate language
Assessment scores, severity labels, and trend directions are described as supervision-ready data and treatment planning evidence
Assessment data connects to AI documentation (session insights inform assessment interpretation) and to the patient portal (patients complete on their device, results appear on the therapist’s dashboard instantly)

Billing & Payments Feature Page

Site path: /features/billing

Mediyn positions its billing feature as a complete revenue stack for therapists — not just a payments tool — where insurance claims, invoices, superbills, late-cancel fees, and Stripe payouts all flow automatically from a signed session note.

Capabilities:

Insurance claims submitted automatically when a note is signed; Mediyn extracts CPT/ICD-10 codes, generates an 837P claim, and submits it through an EDI clearinghouse to 5,000+ payers
ERA (835) auto-posting to the patient ledger — no manual reconciliation
Real-time eligibility checks (270/271)
Claim status tracking (276/277)
Paper CMS-1500 fallback and patient-facing superbills for out-of-network patients who self-submit
Invoices auto-populated from session data (patient info, date, session type, rate, CPT code); created in draft, ready to review and send
Invoice lifecycle: Draft → Sent → Paid, with automatically generated receipt
Patients pay online through the portal using a saved card; PDF invoice download available for insurance reimbursement
Auto-charge of saved card on session approval, with manual invoice option available
Automatic retry on failed payments
Stripe Connect direct deposits to the therapist’s bank account
Session packages: prepaid bundles sold through booking; Mediyn tracks remaining sessions and decrements automatically; supports full or partial refunds; custom pricing templates
Late-cancel and no-show fee enforcement: fee applied automatically per cancellation policy, invoice generated and sent; configurable per session type; connected to scheduling rules
Unpaid balance protection: unpaid invoice blocks new sessions; patient is prompted to pay before booking; admin override available
Good Faith Estimates (GFEs) required under the No Surprises Act: auto-generated from treatment plan data, delivered digitally through the portal, patient acknowledgment tracked with timestamps, void-and-regenerate on plan changes, full compliance audit trail, auto-included in self-pay intake packets
For multi-therapist clinics: Stripe Connect handles provider payouts automatically; each therapist onboards via guided Stripe Express onboarding described as taking 2 minutes; platform deducts clinic fee and deposits remainder directly into the provider’s bank account; provider payout history and dashboard available
Three toggles control the entire billing workflow; invoices, payments, and superbills happen automatically when a session is approved
Rates and CPT codes configured per session type; cancellation fees set per policy; patients can generate their own account statements
Scheduling integration: session types carry rates and CPT codes into every invoice and superbill
AI Documentation integration: approved notes feed diagnosis codes into superbills automatically
Patient Portal integration: patients pay invoices, download superbills, and manage payment methods

Problem context claims stated on the page:

A no-show costs $150+ in lost revenue
Average annual revenue lost per solo therapist without automatic fee enforcement: $15,000+
Average time spent on billing across disconnected tools: 3–5 hours per week
10%+ of claims are initially denied due to coding errors and missing fields between disconnected systems

Compliance badges displayed: HIPAA Compliant, GDPR Compliant, 256-bit AES Encryption, SOC 2 Compliant

Online Booking

Site path: /features/booking

Mediyn’s booking page positions the feature as a self-service scheduling system that keeps a practice open 24/7: patients find availability, pay, and trigger intake delivery without any therapist involvement until the point of approval.

Capabilities:

Branded public booking page hosted at book.mediyn.com
Clinics receive a team-level page; each therapist has an individual sub-page with profile, credentials, and availability
Individual therapist profiles display session types, rates, and cancellation policy before booking
No patient account required to book — name and email only
Real-time availability computation from scheduling templates; no stale slots or double-bookings
Timezone-aware slot display
Buffer time enforced automatically between sessions
Advance booking window limits configurable
Session type selection — individual, group, or telehealth — with duration and rate shown upfront
Payment collected at time of booking via Stripe
Prepaid session packages supported at booking
Auto-confirm mode: booking is instantly confirmed, calendar invite sent, intake forms delivered with no therapist action required
Approval-required mode: booking lands in a pending queue; therapist can confirm, decline, or suggest an alternative; patient notified automatically; unreviewed requests expire automatically
Booking confirmation mode configurable per therapist
New patient acceptance controls configurable per therapist
Calendar invite sent to patient upon confirmation
Automated session reminders (24-hour and 1-hour, per structured data)
New patients automatically receive intake forms, consent documents, and Good Faith Estimate (GFE) upon booking confirmation
Cancellation policies linked to session types and enforced automatically
Late-cancel and no-show fees charged via Stripe
Per-therapist overrides available for all booking settings
Recurring appointments supported: weekly, biweekly, or custom intervals selectable by patient at time of booking; full series created automatically
Individual sessions within a recurring series can be paused or cancelled independently
Recurring booking works with prepaid session packages
One booking triggers downstream workflow: calendar updates, intake forms send, patient portal access activates, payment collects — claimed with no manual steps between any of them
Connected to scheduling (availability, conflicts, daily queue), patient portal (intake, worksheets, messaging), and billing (payment, packages, invoices)
Works on desktop, tablet, and phone
Booking page can be shared via practice website, Psychology Today, Google Business, or email signature

Statistics cited on the page:

67% of patients prefer online booking over phone-only practices
40% of bookings happen outside 9–5 (evenings, weekends, holidays)
26% of new patient inquiries are lost to voicemail

Compliance badges displayed: HIPAA Compliant, GDPR Compliant, 256-bit AES Encryption, SOC 2 Compliant

Insurance Billing Feature Page

Site path: /features/insurance-billing

Mediyn positions its insurance billing feature as a complete, end-to-end solution that handles every moving part of insurance — claim submission, ERA posting, eligibility checks, and claim status tracking — without gating any of these capabilities to higher-priced plans or charging per claim.

Capabilities:

Handles claim submission, ERA posting, eligibility checks, and claim status tracking
Migration support (patients, payers, and claim history) is included free for practices switching from SimplePractice or TherapyNotes
Extracts CPT and ICD-10 codes from signed documentation to auto-generate 837P claims
Performs a pre-submission scrub that catches missing modifiers, stale eligibility, and code mismatches before sending
Supports both batch and single-claim submission
Routes 837P claims through an EDI clearinghouse to the payer
Receives 835 Electronic Remittance Advice and automatically applies payment, write-offs, and patient responsibility to the patient ledger
Automatically categorizes adjustments and write-offs
Surfaces patient responsibility with a one-click invoice after ERA posting
Runs 270/271 eligibility checks automatically at booking and on demand for re-checks
Surfaces copay, deductible, coverage status, and out-of-pocket progress before the session starts
Generates CMS-1500 superbills for out-of-network patients, pulling CPT codes, ICD-10 codes, modifiers, and provider NPI from the signed note
Telehealth superbills include POS 10 and the -95 modifier
Patients can self-download superbills from the portal
Runs 276/277 claim-status checks in the background and surfaces real-time claim status (queued, submitted, adjudicating, paid) in the dashboard without requiring payer portal logins
Translates denial reason codes into plain language
Supports one-click resubmission when a denial fix is identified
Submits to 5,000+ payers through an industry-standard EDI clearinghouse, including major commercial carriers, Medicare, Medicaid, and most state and regional plans
For payers requiring pre-enrollment (Medicare, Medicaid, some BCBS regionals), provides in-app guided forms and tracks enrollment status
Electronic claims typically adjudicate in 7–14 days after auto-submission, with payment via EFT or check; the 835 ERA auto-posts to the patient ledger when the payer issues it
Prints and mails CMS-1500 forms for payers that require paper claims
Covers clearinghouse costs on every plan; pass-through fees charged by specific payers appear on the invoice with no markup
Electronic claim submission (837P), ERA auto-posting (835), eligibility checks (270/271), and claim status tracking (276/277) are included on every plan, not gated to a premium tier
Payer pre-enrollment help is provided in-app with guided assistance (described as “In-app guided” versus competitors’ DIY approach)
Built on HIPAA-compliant infrastructure, SOC 2 Type II certified, 256-bit AES encryption, and GDPR-ready
Built on the same EDI clearinghouse used by millions of healthcare providers

Patient Portal

Site path: /features/patient-portal

The patient portal page positions the product as a frictionless, passwordless client-facing portal that requires no app download, no password, and no printing — covering access, clinical engagement, onboarding, communication, compliance, and scheduling in a single interface.

Capabilities:

Magic-link login: a secure, one-time URL sent to the patient’s email; one tap authenticates the patient
Biometric authentication (Face ID or fingerprint) on return visits from a trusted device
Patients can manage and revoke their own trusted devices
Secure session tokens that rotate on refresh
Between-session worksheets delivered as interactive mobile-first forms (not PDFs) that patients fill in on their phone
Worksheet progress can be saved and resumed across devices
Push notification sent to patient on worksheet assignment
Worksheet responses linked to the originating session
Between-session assessments including PHQ-9, GAD-7, and any of 21 validated instruments
Assessments auto-scored the moment the patient submits, with severity labels and trend direction surfaced on the therapist’s dashboard
Assessment history visible to patients
Recurring assessment schedules supported
Digital intake packets sent immediately after booking; covers demographics, insurance, and clinical history, completed on the patient’s device
Custom intake form templates
Intake responses auto-populate the patient record
E-signatures with full audit trail (timestamps and device identifiers)
Good Faith Estimates generated and delivered digitally through the portal for self-pay patients, in CMS-compliant format, with patient acknowledgment tracking; satisfies No Surprises Act requirements
Intake status visible to the therapist before the first session
1:1 HIPAA-compliant therapist–patient messaging, encrypted and stored within the compliance boundary, forming part of the patient record
Secure messaging supports document attachments and read receipts
System notifications delivered in the same messaging thread
Full message history retained in the patient record
Configurable push notifications for: worksheet assignment (immediately after session), assessment due (morning of due date), new message from therapist (real-time), intake forms waiting (after booking confirmed), session reminder (24 hours and 1 hour before), invoice ready (after session approval)
Smart notification timing; quiet hours respected; patients control their own notification preferences
Existing patients can rebook sessions directly from the portal with real-time availability (only open slots shown), session type selection, and cancellation or rescheduling subject to the practice’s policy
No app store download required

Scheduling & Calendar

Site path: /features/scheduling

The scheduling page positions Mediyn’s calendar as a system that eliminates manual checking and administrative overhead for therapists: availability is configured once, conflict detection runs automatically, recurring appointments self-generate, and a daily queue surfaces the full day’s status in a single view.

Capabilities:

Set weekly availability once using recurring templates per therapist (e.g., Monday 9am–5pm, Tuesday 10am–6pm, Wednesday off); templates repeat automatically
Exception dates for vacations and time off
Buffer time between sessions is enforced automatically
Session type catalog with custom names, durations, rates, and CPT codes; billing configuration (invoices and superbills) carries over automatically from each session type
Individual, group, and telehealth session types supported
Google Calendar and Outlook sync
Automated reminders 24 hours and 1 hour before a session
Conflict detection runs automatically on every session booking; overlaps are blocked, alternative slots are suggested
Recurring session series with auto-generation of upcoming sessions
Reschedule with re-validation
Package-linked sessions
Daily queue dashboard organising the day into four buckets (scheduled, in progress, documented, awaiting review/approved); shows real-time status updates as sessions start, finish, and get documented
Session lifecycle with five states plus cancel/no-show; transitions happen automatically where appropriate and manually where control is needed (e.g., approving documentation); approved sessions cannot revert
Cancellation policies managed by admins (create, edit, delete) from practice settings; assignable per session type or as a clinic-wide default
Cancellation policy components: configurable notice period (hours before session), late cancellation fee (charged when cancelled within the notice window), and no-show fee (charged when patient does not attend)
Cancellation fee triggers automatically and generates an invoice with no manual follow-up required
When a session moves to “In Progress,” documentation flow begins automatically
When a session reaches “Approved,” billing artifacts (invoices and superbills) are ready to generate
Patients can book from the therapist’s published availability via the patient portal
Reminders sent to patients through the patient portal integration

Telehealth

Site path: /features/telehealth

Mediyn positions its telehealth feature as HIPAA-compliant video therapy built directly into the platform, so that when a session ends the AI-generated clinical notes are already done — transcribed, de-identified, and ready for approval — with no separate video tool, no separate billing platform, and no manual data entry.

Capabilities:

Browser-based video: no app downloads, no plugins; works on Chrome, Safari, Edge, and Firefox across desktop, tablet, and phone
HD video with adaptive bitrate for low-bandwidth connections
End-to-end encryption from the first frame; AES-256 at rest, TLS 1.3 in transit
HIPAA-compliant by default
Secure join link auto-generated when Telehealth is selected as session type
Telehealth sessions appear in the same daily queue alongside in-person sessions
Patient waiting room that prevents interruptions
Pre-session connection quality check (camera, microphone, and internet speed tested before session starts); patients see plain-language instructions if something is wrong
Automated session reminders sent 24 hours and 1 hour before the session, each containing a direct one-tap join link; no account creation or password required for patients
Recording consent prompt shown to patient before recording begins; acknowledgment tracked and stored in the compliance record per session
On-device PHI redaction — PHI stripped on-device before cloud processing; audio never reaches the cloud
One-click session recording
AI generates clinical notes, key insights, and red flags after the call ends; notes available in 2–3 minutes
Superbill auto-generates with telehealth modifiers and telehealth CPT codes at session end
Screen sharing to walk through worksheets, assessment results, or treatment plans
Ability to review PHQ-9/GAD-7 trends with the patient during the session
Ability to assign worksheets or assessments during the session
Ability to present treatment plans and Good Faith Estimates (GFEs) live during the session
Post-session confirmation screen showing next appointment (if scheduled) and a link to the patient portal for worksheets, assessments, or invoices
Single BAA covers video, notes, billing, and patient portal
Per-session recording consent with immutable audit trail
SOC 2 Type II certified infrastructure
Same scheduling engine, billing pipeline, and patient portal used for in-person visits
Video included in every plan; described as not a $30/month add-on
Industry context stated on page: 78% of therapists offer telehealth; remote sessions take 2–3× longer to document than in-person; average cost of a standalone telehealth tool is $360/year on top of an EHR

Worksheets Feature

Site path: /features/worksheets

Mediyn positions its worksheet feature as a “clinical content engine” — not a template library — that automatically generates personalized, de-identified therapeutic worksheets from session notes and patient assessment history, so the worksheet is ready by the time the session ends.

Capabilities:

AI analyzes clinical notes after documentation — including themes, presenting concerns, therapeutic modality, and complexity — and generates a ranked list of template recommendations, each with a confidence score and rationale tags explaining why it was selected
AI cross-references the patient’s recent assessment data when generating template recommendations
Therapist can select a template or accept the top recommendation; AI then generates a personalized worksheet draft using session-specific language, the patient’s specific concerns, and assessment context without exposing raw scores
Worksheet draft is fully editable: any field can be modified and clinical context can be added
De-identification engine scans every draft for potential identifiers and flags warnings; warning acknowledgement is required before rendering can proceed
Worksheets with unacknowledged de-identification warnings cannot be approved
Worksheet renders as a print-ready PDF; a de-identification report is attached to every rendered PDF showing what was scanned, what was flagged, and the confidence level
Therapist approves the rendered PDF to lock it as an immutable official artifact with version history
A replace flow allows generation of a new version after approval while preserving the original record
Approved worksheet is delivered to the patient through the Mediyn app (patient portal) instantly
Optional due dates with push notifications can be set on assigned worksheets
Patient completes the worksheet on their device and submits; therapist sees patient responses alongside the original content before the next session
Template catalog covers clinical domains including: depression, anxiety, trauma, substance use, ADHD, OCD, bipolar, suicide risk, functional impairment, pediatric, and more
Template catalog covers therapeutic modalities including: CBT, DBT, EMDR, ACT, psychoeducation, behavioral activation, mindfulness, and others
Templates are available at low, medium, and high complexity levels to match patient readiness and session focus
Templates can be browsed and filtered by domain, modality, complexity, or keyword; any template can be previewed before use
Clinic admins can create, edit, delete, and import custom templates to reflect the clinic’s therapeutic framework
Templates follow a lifecycle of Draft → Published → Retired with full version control and team visibility
Assessment data from instruments such as PHQ-9 and GAD-7 completed in Mediyn is automatically factored into worksheet recommendations; elevated depression scores trigger behavioral activation worksheets; high anxiety scores suggest cognitive restructuring exercises
Patient never sees raw assessment scores — findings are expressed in clinically appropriate language
Assessment trends inform worksheet complexity selection
The worksheet feature is described as integrated with AI Documentation and Clinical Assessments (21 validated instruments cited in the connected features section) rather than operating as a standalone feature
Compliance badges displayed: HIPAA Compliant, GDPR Compliant, 256-bit AES Encryption, SOC 2 Compliant